About BiTA
BiTA has nearly 20 years of experience as one of the leading organizations offering IT Service Management consulting and educational services in Sweden. BiTA is a knowledge company with a vision of simplifying change. We contribute to the skill development of our customers and help to enable positive change in conjunction with digitalization.

Since 2004, BiTA has been an accredited training organization (ATO, Accredited Training Organization) for ITIL® training and certifications. This means that our educational administration, teachers and our course material meet the high demands placed on us by PEOPLECERT and Axelos.
In addition to ITIL, BiTA provides training in many other subjects, methods, and frameworks including DevOps, Support & Customer Service, COBIT5, Risk Management, pm3, and several in-house developed programs that are highly appreciated in the market. We have trained over 20,000 people in the IT Service Management area and are one of the most prominent ITIL educators in the Nordic region.
The recent adoption of useful online tools enables us to bring participants from many different locations, countries, or even time zones together for meetings, workshops, and training sessions without the expenses involved with travel and lodging.
Educational services in English
BiTA offers the following courses with a trainer who has English as their native language.
Consultant/Instructor presentation
Dane Thomas is our primary consultant and course instructor for English-language delivery. Dane is an accomplished and results-driven organizational transformation leader with expertise in leading effective strategies for process improvement by applying best-practice principles and frameworks such as ITIL, DevOps, SAFe, and other agile methodologies.
In addition to this, Dane is one of the most experienced IT Service Management course instructors worldwide. As of April 2022, he has delivered over 175 courses covering a wide range of subjects in both Swedish and English to over 1500 students. He is an ITIL v3 Expert and ITIL 4 Managing Professional, and Strategic Leader. His accreditations as a course instructor include the full range of ITIL 4 courses and DevOps Foundations/Fundamentals courses from DOI and DASA. He has also earned certifications in other methods, including SAFe. He has led projects and taught courses both onsite and online in Europe, North America, Asia, and the Middle East.
To learn more about how BiTA Service Management can help your organization:
Please send an email to: Training@bita.eu

More about BiTA Service Management
BiTA's consultants support customers from formulation a vision to the creation of a strategy and the implementation of an intended change. Our primary deliverables are consultation and competence in development and education. Our customers come from all industries and the target groups we address are IT, operations, and top management.
We work with customers who seek to make a difference by helping them to improve their internal efficiency and ability to deliver customer value. We call it OPERATIONAL EXCELLENCE. We believe that a combination of skill development and organizational change management can help create success in a world that is changing ever faster. At BiTA, we combine these two perspectives when delivering of both consulting and training.
We believe that focusing on co-creating positive results with our customers is the best long-term strategy for all our stakeholders, so we dare to promise lasting and beneficial changes for those who choose to collaborate with us.
BiTA’s areas of business
We are at a time when the need for skills and the relocation of organizations depends on the ability of companies to adapt and develop their skills. Ultimately, it is about the ability to create customer value while at the same time streamlining and adapting the organization to a changing world.
For all who choose BiTA for help with skill development, we want the experience of learning to be associated with simplicity and convenience. It should be easy to chart your progress on your journey to add new abilities and knowledge. BiTA has been a leader in competence development within IT in Sweden for nearly 20 years. Our most fundamental purpose is to share our collective competence and experience with you to help you create customer value and efficiency in your business. With course leaders who have a close connection to business development from many years in consulting assignments, our courses offer access to a wealth of experience, competence, and proven teaching techniques.
No matter how much skill and experience an instructor might have, to deliver value they must be able to pass it on using working methodologies that have proven to be both effective and fun to work with.
BiTA has offered a winning combination of course leaders, presentation materials, and effective teaching methods for nearly 20 years. We have thousands of positive course evaluations that attest to this, and that help direct and drive the continual improvement and development of our courses.
We help our customers to achieve change and efficiency in areas where IT, digitalization, or access to information is a driving force. We are passionate about making our customers successful in their digital journey. We help create business and operational benefits by improving and streamlining organizations, processes, working methods, and services. Our combination of consulting and training services work together to ensure the success of our customers. We deliver OPERATIONAL EXCELLECE!
Our consultants work in roles such as change managers, project managers, organizational consultants, process consultants and developers, investigators, requirements experts, environmental monitors, inspirers, coaches, and mentors. We can provide the competence to meet your needs by filling roles on a temporary, interim, or ongoing basis. BiTA's consultants combine advice with competence development and teaching. Our consultants have a unique combination of cutting-edge expertise and practical experience from a wide range of companies and organizations in both the public and private sectors. We dare to say that we are experts in the market's most established models and frameworks. That is precisely why we can credibly tell the customer when aspects of each of the models under consideration might be helpful or problematic.