Author: Malcolm Fry
Publisher: TSO (The Stationary Office)
'ITIL Lite: A Road Map to Full or Partial ITIL Implementation' is aimed at encouraging organisations to adopt ITIL V3 by selecting and implementing key ITIL V3 components. For many reasons not every organisation can adopt the whole of ITIL V3. Therefore, the publication explains which components are essential and explains how to select the appropriate components for implementation.
This publication is based around a project template to help readers prepare their own project. Ideal for those departments whose budgets have been reduced but who still want to improve key processes and functions.
- Outlines the challenges of implementing V3
- Discusses the ITIL V3 operational processes and functions
- Categorises ITIL V3 components
- Provides a step by step guide to implementing selected components