Publisher: (TSO) The Stationary Office
'ITIL V3 Small-Scale Implementation' has been updated in line with ITIL Version 3, the Service Lifecycle approach. It provides guidance to smaller organisations who wish to implement the ITIL guidance or who are already using it and wish to improve their IT Service Management. The publication discusses the significance of size, the characteristics of small organizations and how to scale ITIL down for small organisations.
•A practical guide to scaling ITIL for use in smaller organisations
•Publication structure follows the Lifecycle approach, looking at how each phase of the lifecycle can be scaled for Small and Medium Businesses
•Uses terminology consistent with the ITIL Service Management Practices and the ITIL Glossary, acronyms and definitions
•Suggest roles and role combinations suitable for a smaller organisation