IT Service CMM A pocket guide
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Authors: Vicktor Clerc, Frank Niessink
Publisher: Van Haren Publisher
The purpose of the IT Service CMM® pocket guide is to provide a summary of the IT Service CMM that can be carried around for easy reference. The IT Service Capability Maturity Model is a maturity growth model that can be used to improve the processes of IT service providers. If you are looking for a concise introduction to the model, this pocket guide is a good place to start.
Reading this pocket guide gives you a complete overview of the IT Service CMM, a good idea of how the IT Service CMM can be applied to improve your organization, and sufficient knowledge to continue your study of the IT Service CMM with the model specification itself.
The intended audience consists of service managers, assessors, quality managers, IT project leaders, and service team leaders involved in improving processes within their IT service organization.