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Frameworks for IT Service Management - A Pocket guide

Normalpris: 150,00 SEK (exkl moms)
ISBN: 9789087530877

Authors: Jan van Bon, Eric Rozemeijer

Publisher: Van Haren Publisher

Frameworks for IT Management - A Pocket Guide’ covers all the major frameworks and standards used by IT managers around the world.
It may be pocket-sized but this comprehensive title summarizes all the following:

Quality Management and Business Process Management:

  • TQM
  • EFQM
  • ISO 9000
  • ISO/IEC 20000
  • TOGAF™
  • TickIT
  • ISO 19770
  • ISO 15504
  • ISO 27001

    Quality Improvement CMMI

  • Six Sigma
  • eSCM-SP
  • IT Balanced Scorecard

    IT Governance

  • AS 8015
  • CobiT
  • M_o_R

    Information Management Generic Framework for Information Management

  • ITIL
  • BISL
  • ISPL
  • eTOM
  • ASL

    Project Management MSP

  • PRINCE2
  • PMBoK
  • IPMA Competence Baseline

    Indispensable for the student and the experienced practitioner alike this title provides a key reference source not only on each framework but also its relevance to IT management.

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